Refund policy

Treksta UK offers free returns. You have 30 days from the day you receive your order to return it for a refund or an exchange.

How do I return a Treksta item?

1. Email sales@treksta.co.uk with your order number and the item you want to return. Please request your return before posting it back.
2. We will email you a free returns label and instructions once your return is accepted.
3. Pack the item securely in its original packaging and send it to: S33KERS LTD (Treksta UK), Integer Park, Common Hill Road, Cricklade, Wiltshire, SN6 6HA, United Kingdom.

What condition must returned items be in?

Items must be unworn and unused, with all tags attached, in the original packaging, and with proof of purchase. We recommend trying boots and shoes on indoors, on a clean surface.

How long do refunds take?

Once we receive your return, we refund your original payment method within 5 business days. If more than 10 business days have passed since your return was approved, email sales@treksta.co.uk.

Can I exchange for a different size or style?

Yes. Return the original item as described above and place a new order for the size or style you want. This is the fastest way to get your replacement. Email us if you need help choosing a size.

What if my item is damaged, faulty or incorrect?

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email sales@treksta.co.uk with your order number and photos as soon as possible. We will arrange a replacement or refund.

Which items cannot be returned?

Gift cards and custom or personalised products cannot be returned.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of receiving it. Our 30 day returns policy gives you longer. This policy does not affect your statutory rights under UK consumer law.

Contact Treksta UK about a return

Email sales@treksta.co.uk, Monday to Friday, 9:00am to 5:00pm.